{"id":5689,"date":"2025-08-04T15:03:58","date_gmt":"2025-08-04T15:03:58","guid":{"rendered":"https:\/\/audensiel.ca\/project\/ingenieur-support-de-production\/"},"modified":"2025-08-04T15:04:07","modified_gmt":"2025-08-04T15:04:07","slug":"ingenieur-support-de-production","status":"publish","type":"project","link":"https:\/\/audensiel.ca\/en\/project\/ingenieur-support-de-production\/","title":{"rendered":"Production support engineer &#8211; F\/H\/NB"},"content":{"rendered":"<h2>Who are we looking for?<\/h2>\n<p>We are looking for <strong>a Payment Systems Production Engineer to join a leading international financial institution<\/strong> at the heart of technological innovation in payment systems. As part of a dynamic, multicultural team based in Montreal, you will play a strategic role in maintaining the operational conditions of a critical application used to process USD payments for North America. <\/p>\n<p>Every employee is important. We want someone who can move from a position of listening and analysis to one of leadership. We expect our consultants to be convincing, able to guide our customers and support strategic decisions.  <\/p>\n<p>Do these values resonate with you?<\/p>\n<p>Would you like to work in a stimulating environment with a relaxed, human atmosphere?<\/p>\n<h2>Discover your future responsibilities<\/h2>\n<p>You will be responsible for production application support for a centralized payment system, working directly with the Operations, Security, Infrastructure and external partner teams. This position <strong>combines level 2\/3 support, project management, continuous improvement and technical and functional coordination in a demanding real-time environment.<\/strong> <\/p>\n<p><strong>Production application support :<\/strong><\/p>\n<ul>\n<li>Ensure smooth operation of the USD payment processing application<\/li>\n<li>Support real-time interfaces (SWIFT, FEDWIRE, CHIPS)<\/li>\n<li>Support for downstream interfaces: treasury, sanctions filtering, anti-money laundering, etc.<\/li>\n<li>Take charge of the day&#8217;s opening and closing activities<\/li>\n<li>Monitor and manage end-of-day batch processing<\/li>\n<li>Monitor and analyze data flows (audit warehouses, reconciliations)<\/li>\n<li>Coordinate with the application publisher and internal IT teams (infrastructure, security, etc.).<\/li>\n<li>Resolving production incidents: root cause analysis (RCA), fault correction, report writing<\/li>\n<li>Actively participate in planned maintenance, business continuity testing (BCP), critical failovers, tests and deployments related to market infrastructures<\/li>\n<li>Make proposals to improve and simplify existing information systems<\/li>\n<\/ul>\n<p><strong>Participation in projects &amp; developments :<\/strong><\/p>\n<ul>\n<li>Act as the main contact for payment system projects<\/li>\n<li>Gather requirements from business and IT stakeholders<\/li>\n<li>Define and monitor solution strategies<\/li>\n<li>Coordinate with technical teams (local and global) for implementation<\/li>\n<li>Provide clarification of requirements throughout the project cycle<\/li>\n<li>Write project documentation: requirements expressions, specifications, technical\/functional designs<\/li>\n<li>Develop test strategies, build plans and execute scripts (unit, integration, functional and technical tests)<\/li>\n<li>Manage test phases through to user acceptance testing (UAT)<\/li>\n<li>Train users and internal team members<\/li>\n<\/ul>\n<h2>Your expertise<\/h2>\n<ul>\n<li>6 to 9 years in a similar environment<\/li>\n<li>English required, French a plus<\/li>\n<li>Solid knowledge of bank payments<\/li>\n<li>Experience in IT support for a payment system: production management, upgrades, maintenance<\/li>\n<li>Mastery of payment flows, financial messages and market standards <strong>(ISO 20022, SWIFT, GPI, etc.)<\/strong><\/li>\n<li>Experience in managing clearing\/settlement flows via market infrastructures <strong>(SWIFT, FEDWIRE, CHIPS)<\/strong><\/li>\n<li>Knowledge of anti-money laundering and counter-terrorism financing <strong>(AML\/CFT<\/strong>) sanctions filtering systems<\/li>\n<li>Knowledge of trading room or back office operational processes<\/li>\n<li>Good command of the project life cycle<\/li>\n<li>Linux and Windows environments<\/li>\n<li>Databases:<strong> SQL Server, Oracle PL\/SQL<\/strong><\/li>\n<li>Shell scripting skills<\/li>\n<li>Tools: Microsoft suite (Excel, Word, PowerPoint, Visio), JIRA (an asset)<\/li>\n<li>Knowledge of middleware and schedulers: <strong>MQ Series, JBoss, Control-M<\/strong><\/li>\n<li>Ability to design robust technical solutions based on business needs<\/li>\n<li>Mastery of test and validation methods<\/li>\n<li>Use of data quality control tools<\/li>\n<li>Understanding of global IT architecture: network, hardware, software, tools<\/li>\n<\/ul>\n<h2>Your know-how<\/h2>\n<ul>\n<li>Bilingual English\/French<\/li>\n<li>Ability to coordinate effectively with local and international IT teams (infrastructure, security, operations)<\/li>\n<li>Listening and service skills, ability to translate business needs into concrete technical solutions<\/li>\n<li>Ability to work in complex, demanding environments (production challenges, high operational exposure)<\/li>\n<li>Organizational skills, rigor, autonomy<\/li>\n<li>Analytical and synthesizing skills<\/li>\n<li>Excellent written and oral communication skills (in English)<\/li>\n<li>Ability to manage several subjects in parallel, prioritize and follow through to resolution<\/li>\n<\/ul>\n<p><strong>Do you recognize yourself in the job description? Then this is the job for you \ud83d\udc4b <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re looking for Production Support Engineers in the capital markets sector. Looking for a challenge? Click here!  <\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"project_category":[84,79],"project_tag":[],"class_list":["post-5689","project","type-project","status-publish","hentry","project_category-fintech-en","project_category-location-montreal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Production support engineer - F\/H\/NB - Audensiel Canada<\/title>\n<meta name=\"description\" content=\"We are looking for a Production Support Engineer in the capital markets sector. 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