Customer Experience

The success of your products and services depends on your knowledge of the users. Our primary objective is to help you understand them better, so that you can create innovative products and services and/or improve existing ones with them and for them.

Our UX experts adapt their methodologies to your context, your needs and your objectives, using approaches such as Design Thinking, Design Sprint and Lean UX.

Get to know your users better and help you design appropriate digital experiences

The success of your products and services depends on your knowledge of the users. Our primary objective is to help you understand them better, so that you can create innovative products and services and/or improve existing ones with them and for them.

Our UX experts adapt their methodologies to your context, your needs and your objectives, using approaches such as Design Thinking, Design Sprint and Lean UX.

User search

As an essential step in the design cycle, we help you to get to know your end-users, detect their needs and identify opportunities for your products and services. Where appropriate, we use a variety of methods:

Interviews and workshops
Observations in context
Multi-channel mapping
Defining your personae

Exploring the problem

We help you to get to know your end-users better, to identify their needs and opportunities for your products and services.

UX/UI design

Once your users’ needs have been identified, our UX/UI experts work with you to create your product or service, create the desired experience, and ensure that your brand image is respected. We help you to :

Define information architecture,
Design and model user paths,
Make your prototype interactive,
Customize your product with graphic design (UI),
Design and maintain your digital ecosystem by implementing a Design System.

UX evaluation

Verify and measure the usefulness, usability and desirability of your product or service. We can help you detect potential errors and identify the factors that impact on your users’ experience. To do this, we rely on :

UX audit,
User testing,
UX evolution curves,
UX scales.

UX strategy and design maturity

Do you need to define your human-centered strategy for your products and services, and/or receive support in deploying design within your organization?
We carry out a maturity assessment of your design and guide you through the following topics:

A design maturity audit,
Creating a vision of the experience,
A blueprint session service,
Set up and/or structure your design team,
Design training.

Train your teams in human-centered design

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“

At Audensiel, I find all the ingredients for professional fulfillment: listening to and exchanging ideas with the UX community, the accessibility of my management, the freedom to take on and develop subjects that are close to my heart and on which I have the opportunity to learn, and not forgetting a good dose of laughter and complicity.

»

Marine Piedoue

User Experience Manager

Interested?

Our team is here to answer your questions. Let’s talk about it!

See our opportunities

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